Chatwoot
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 observed · 2026-08-28
Health v2 · maintenance only
99/100
- Activity 99
- Release rhythm 98
- Longevity 100
Flags: no_license
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: 21
- age_days: 2576
- days_rel: 14
- days_push: 7
- n_releases_24m: 38
Adoption not part of the score
36244 stars · 8719 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded
Chatwoot is an open-source, self-hostable customer support platform providing an omnichannel shared inbox for live chat, email, WhatsApp, social media, SMS, and voice, with an AI agent (Captain), automation rules, help center, and reporting. It is a full alternative to Intercom, Zendesk, and Salesforce Service Cloud, deployable via Docker, Kubernetes, or one-click cloud installs.
Use cases
- self-host a live chat widget on my website
- manage WhatsApp and email support from one shared inbox
- open-source alternative to Intercom or Zendesk
- add an AI agent to answer common customer questions
- set up a help center for customer self-service
- route and assign customer conversations to support teams
- track support SLAs and agent performance reports
When to choose
- you want full control over customer data by self-hosting your support desk
- you need to unify many channels (chat, email, WhatsApp, social, SMS, voice) in one inbox
- you want to avoid per-agent SaaS pricing for a growing support team
- you need APIs and webhooks to build custom support integrations
When to avoid
- you only need a simple static-site contact form rather than a full helpdesk
- you cannot operate a Rails/Postgres/Redis stack and lack cloud budget for managed hosting
- you require deep out-of-the-box CRM features beyond support conversations
Facets
application · maturity stable
chat-interface chatbot webhook workflow-automation analytics api-framework self-hosted chatbots web-development self-hosted messaging-platforms apis self-hosted cloud live-chat helpdesk shared-inbox customer-support omnichannel whatsapp intercom-alternative zendesk-alternative help-center ai-agent rails vuejs automation linux docker kubernetes web-server mobile heroku
10 sources
- readme: https://github.com/chatwoot/chatwoot · fetched 2026-08-28 · bacb62142308
- homepage: https://www.chatwoot.com/help-center · fetched 2026-08-29 · d6339a40c594
- site_page: https://www.chatwoot.com/hc/user-guide/en · fetched 2026-08-29 · afb2e4bb6e63
- site_page: https://www.chatwoot.com/docs/self-hosted · fetched 2026-08-29 · e5ddcc948715
- site_page: https://www.chatwoot.com/docs/contributing-guide · fetched 2026-08-29 · 9a5101edc761
- site_page: https://www.chatwoot.com/features · fetched 2026-08-29 · a092c4b27469
- site_page: https://www.chatwoot.com/features/integrations · fetched 2026-08-29 · 6fca7ca80c7c
- site_page: https://www.chatwoot.com/pricing · fetched 2026-08-29 · 3d94834cf483
- site_page: https://www.chatwoot.com/developers/api · fetched 2026-08-29 · 98e5f553c529
- site_page: https://www.chatwoot.com/changelog · fetched 2026-08-29 · 7537298c90bd
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| chatwoot/chatwoot | main | 99 |
| chatwoot/chatwoot-mobile-app | frontend | 95 |
For agents
markdown · JSON · MCP: product_card(name="chatwoot/chatwoot")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem