# Chatwoot

Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬

Repository: https://github.com/chatwoot/chatwoot
Canonical: https://ross.abutalabs.com/products/chatwoot
Homepage: https://www.chatwoot.com/help-center
Language: Ruby
License: NOASSERTION
License Family: other
Topics: vuejs, intercom, zendesk, rails, design, sass, actioncable, opensource, livechat, javascript, docker, docker-image, heroku, conversation, customer-support, whatsapp, chat-widget, dashboard, ruby
Last push: 2026-08-26T09:29:57+00:00
Link (homepage): https://www.chatwoot.com/help-center
Link (site_page): https://www.chatwoot.com/pricing
Link (site_page): https://www.chatwoot.com/hc/user-guide/en
Link (site_page): https://www.chatwoot.com/docs/self-hosted
Link (site_page): https://www.chatwoot.com/developers/api

## Health v2 (maintenance only)
Score: 99/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 99, release rhythm 98, longevity 100
- inputs: {"age_days": 2576, "days_push": 7, "days_rel": 14, "gap_med": 21, "n_releases_24m": 38}
- flags: no_license
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 36244, forks 8719 (observed 2026-08-28T04:12:01.011305+00:00)

## What it is
Chatwoot is an open-source, self-hostable customer support platform providing an omnichannel shared inbox for live chat, email, WhatsApp, social media, SMS, and voice, with an AI agent (Captain), automation rules, help center, and reporting. It is a full alternative to Intercom, Zendesk, and Salesforce Service Cloud, deployable via Docker, Kubernetes, or one-click cloud installs.

## Use cases
- self-host a live chat widget on my website
- manage WhatsApp and email support from one shared inbox
- open-source alternative to Intercom or Zendesk
- add an AI agent to answer common customer questions
- set up a help center for customer self-service
- route and assign customer conversations to support teams
- track support SLAs and agent performance reports

## When to choose
- you want full control over customer data by self-hosting your support desk
- you need to unify many channels (chat, email, WhatsApp, social, SMS, voice) in one inbox
- you want to avoid per-agent SaaS pricing for a growing support team
- you need APIs and webhooks to build custom support integrations

## When to avoid
- you only need a simple static-site contact form rather than a full helpdesk
- you cannot operate a Rails/Postgres/Redis stack and lack cloud budget for managed hosting
- you require deep out-of-the-box CRM features beyond support conversations

## Facets
- artifact type: application
- maturity: stable
- function: chat-interface, chatbot, webhook, workflow-automation, analytics, api-framework, self-hosted
- domain: chatbots, web-development, self-hosted, messaging-platforms, apis
- platform: self-hosted, cloud
- tags: live-chat, helpdesk, shared-inbox, customer-support, omnichannel, whatsapp, intercom-alternative, zendesk-alternative, help-center, ai-agent, rails, vuejs, automation, linux, docker, kubernetes, web-server, mobile, heroku

## Member repositories
- chatwoot/chatwoot (main) score 99
- chatwoot/chatwoot-mobile-app (frontend) score 95

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:12:01.011305+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T16:26:42.816148+00:00, confidence not recorded.
  - readme: https://github.com/chatwoot/chatwoot (fetched 2026-08-28T04:12:01.011305+00:00, sha bacb62142308)
  - homepage: https://www.chatwoot.com/help-center (fetched 2026-08-29T07:48:14.413853+00:00, sha d6339a40c594)
  - site_page: https://www.chatwoot.com/hc/user-guide/en (fetched 2026-08-29T07:48:14.420603+00:00, sha afb2e4bb6e63)
  - site_page: https://www.chatwoot.com/docs/self-hosted (fetched 2026-08-29T07:48:14.423580+00:00, sha e5ddcc948715)
  - site_page: https://www.chatwoot.com/docs/contributing-guide (fetched 2026-08-29T07:48:14.427373+00:00, sha 9a5101edc761)
  - site_page: https://www.chatwoot.com/features (fetched 2026-08-29T07:48:14.429208+00:00, sha a092c4b27469)
  - site_page: https://www.chatwoot.com/features/integrations (fetched 2026-08-29T07:48:14.432176+00:00, sha 6fca7ca80c7c)
  - site_page: https://www.chatwoot.com/pricing (fetched 2026-08-29T07:48:14.417749+00:00, sha 3d94834cf483)
  - site_page: https://www.chatwoot.com/developers/api (fetched 2026-08-29T07:48:14.425511+00:00, sha 98e5f553c529)
  - site_page: https://www.chatwoot.com/changelog (fetched 2026-08-29T07:48:14.434229+00:00, sha 7537298c90bd)
- Data as of 2026-08-30T08:39:29.467469+00:00.