opensupports/opensupports

Health v2 · maintenance only

Adoption not part of the score

1038 stars · 388 forks observed · 2026-08-28

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded

OpenSupports is a free and open-source, self-hostable helpdesk ticketing web application built with PHP and JavaScript on MySQL. It lets customers submit support tickets (with or without accounts) and gives staff an admin panel with departments, roles, custom responses, FAQ articles, statistics, and a REST API.

Use cases

• self-host a customer support ticket system
• manage customer inquiries with a helpdesk
• create a support portal with FAQ articles
• track and assign support tickets to staff departments
• integrate ticketing into an app via a REST API
• let customers open tickets by email or web form
• replace paid helpdesk SaaS with an open-source alternative

When to choose

• you need a simple, lightweight, self-hosted ticket system
• you want multilingual support and FAQ/knowledge-base articles built in
• you prefer a clean admin panel over complex enterprise helpdesks
• you need an API-driven ticketing backend you can host on your own domain

When to avoid

• you need advanced enterprise features like SLAs, automation rules, or deep CRM integrations
• you require a large plugin/marketplace ecosystem
• you want a modern JS-only stack rather than PHP/MySQL
• you need heavy community activity or very frequent releases

Facets

application · maturity active

web-framework api-framework search-engine auth email analytics self-hosted web-development self-hosted developer-tools apis self-hosted php cross-platform helpdesk ticketing-system customer-support customer-care saas support-desk faq-articles multilanguage departments staff-roles web-server javascript mysql

Member repositories

For agents

markdown · JSON · MCP: product_card(name="opensupports/opensupports")