# opensupports/opensupports

OpenSupports is a simple and beautiful open source ticket system

Repository: https://github.com/opensupports/opensupports
Canonical: https://ross.abutalabs.com/products/opensupports
Homepage: http://www.opensupports.com/
Language: JavaScript
License: GPL-3.0
License Family: copyleft
Topics: api, javascript, mysql, php, saas, support, ticketing-system, webapp, customer-care, customer-support, helpdesk, opensupports, ticketing
Last push: 2024-04-22T16:58:21+00:00

## Health v2 (maintenance only)
Score: 23/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 0, release rhythm 8, longevity 100
- inputs: {"age_days": 3442, "days_push": 863, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1038, forks 388 (observed 2026-08-28T04:03:19.694679+00:00)

## What it is
OpenSupports is a free and open-source, self-hostable helpdesk ticketing web application built with PHP and JavaScript on MySQL. It lets customers submit support tickets (with or without accounts) and gives staff an admin panel with departments, roles, custom responses, FAQ articles, statistics, and a REST API.

## Use cases
- self-host a customer support ticket system
- manage customer inquiries with a helpdesk
- create a support portal with FAQ articles
- track and assign support tickets to staff departments
- integrate ticketing into an app via a REST API
- let customers open tickets by email or web form
- replace paid helpdesk SaaS with an open-source alternative

## When to choose
- you need a simple, lightweight, self-hosted ticket system
- you want multilingual support and FAQ/knowledge-base articles built in
- you prefer a clean admin panel over complex enterprise helpdesks
- you need an API-driven ticketing backend you can host on your own domain

## When to avoid
- you need advanced enterprise features like SLAs, automation rules, or deep CRM integrations
- you require a large plugin/marketplace ecosystem
- you want a modern JS-only stack rather than PHP/MySQL
- you need heavy community activity or very frequent releases

## Facets
- artifact type: application
- maturity: active
- function: web-framework, api-framework, search-engine, auth, email, analytics, self-hosted
- domain: web-development, self-hosted, developer-tools, apis
- platform: self-hosted, php, cross-platform
- tags: helpdesk, ticketing-system, customer-support, customer-care, saas, support-desk, faq-articles, multilanguage, departments, staff-roles, web-server, javascript, mysql

## Member repositories
- opensupports/opensupports (main) score 23

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:03:19.694679+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T07:04:18.238111+00:00, confidence not recorded.
  - readme: https://github.com/opensupports/opensupports (fetched 2026-08-28T04:03:19.694679+00:00, sha fc4c5f13aea3)
  - homepage: http://www.opensupports.com/ (fetched 2026-08-29T13:05:14.377032+00:00, sha 3764b5d3ca65)
  - site_page: https://www.opensupports.com/features (fetched 2026-08-29T13:05:14.379746+00:00, sha 51af3b648e34)
  - site_page: https://www.opensupports.com/documentation (fetched 2026-08-29T13:05:14.381990+00:00, sha aa5f5ec8cab2)
  - site_page: https://www.opensupports.com/changelog-2022 (fetched 2026-08-29T13:05:14.384201+00:00, sha 338fd0dbc707)
- Data as of 2026-08-30T08:39:29.467469+00:00.