Chatwoot
Open-source live-chat, email support, omni-channel desk. An alternative to Intercom, Zendesk, Salesforce Service Cloud etc. 🔥💬 observed · 2026-10-18
Health v2 · maintenance only
98/100
- Activity 100
- Release rhythm 95
- Longevity 100
Flags: no_license
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-10-21. Adoption (stars, forks) is never an input.
- gap_med: 21
- age_days: 2624
- days_rel: 33
- days_push: 3
- n_releases_24m: 38
Adoption not part of the score
37909 stars · 9240 forks observed · 2026-10-18
What it is AI-extracted, prompt v1, taxonomy v1, 2026-09-28, confidence 0.97
Chatwoot is an open‑source, self‑hosted customer support platform that provides live chat, email, and social media inboxes in a single interface. It includes AI‑powered automation, reporting, and extensive integrations.
Use cases
- Add a live‑chat widget to my website for real‑time visitor support
- Unify email, WhatsApp, and social media messages into one shared inbox
- Automate common support replies with an AI assistant
- Build custom integrations with the REST API for CRM sync
- Deploy a self‑hosted support system to keep customer data on‑premise
When to choose
- You need full control over data privacy and can host the service yourself
- You want a customizable, open‑source alternative to commercial tools like Intercom or Zendesk
- You require multi‑channel support (chat, email, WhatsApp, etc.) in one place
- You plan to extend functionality via plugins or the provided API
When to avoid
- You lack resources to maintain a self‑hosted service or prefer a fully managed SaaS solution
- Your organization needs out‑of‑the‑box advanced AI features that are not yet supported
- You require a lightweight, single‑purpose chat widget without the full support suite
Facets
application · maturity active
web-framework api-framework chatbot cli web-development cloud self-hosted live-chat omni-channel email-support whatsapp-integration slack-integration open-source ruby-on-rails vuejs ai-agent captain customer-support communication linux docker kubernetes web-server
10 sources
- readme: https://github.com/chatwoot/chatwoot · fetched 2026-10-18 · bacb62142308
- homepage: https://www.chatwoot.com/help-center · fetched 2026-09-14 · 7a092aa1cc1a
- site_page: https://www.chatwoot.com/hc/user-guide/en · fetched 2026-09-14 · 73e6e4830df7
- site_page: https://www.chatwoot.com/docs/contributing-guide · fetched 2026-09-14 · 9a5101edc761
- site_page: https://www.chatwoot.com/features · fetched 2026-09-14 · 123d0e235ebf
- site_page: https://www.chatwoot.com/features/integrations · fetched 2026-09-14 · 6fca7ca80c7c
- site_page: https://www.chatwoot.com/docs/self-hosted · fetched 2026-09-14 · e5ddcc948715
- site_page: https://www.chatwoot.com/pricing · fetched 2026-09-14 · 3d94834cf483
- site_page: https://www.chatwoot.com/changelog · fetched 2026-09-14 · e97b8cbd36b7
- site_page: https://www.chatwoot.com/developers/api · fetched 2026-09-14 · 98e5f553c529
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| chatwoot/chatwoot | main | 98 |
| chatwoot/chatwoot-mobile-app | frontend | 92 |
| chatwoot/docs | docs | 76 |
| chatwoot/chatwoot-flutter-sdk | sdk | 70 |
| chatwoot/chatwoot-react-native-widget | sdk | 34 |
| chatwoot/charts | infra | 98 |
For agents
markdown · JSON · MCP: product_card(name="chatwoot/chatwoot")
Data as of 2026-10-19T08:05:51.212177+00:00 · Report a problem