polonel/trudesk
:coffee: :seedling: Trudesk is an open-source help desk/ticketing solution. observed · 2026-08-28
Health v2 · maintenance only
59/100
- Activity 81
- Release rhythm 8
- Longevity 100
Flags: no_license
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: n/a
- age_days: 4433
- days_rel: n/a
- days_push: 114
- n_releases_24m: 0
Adoption not part of the score
1494 stars · 490 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
Trudesk is an open-source help desk and ticketing application built with NodeJS and MongoDB. It provides real-time tickets, agent-customer chat, email-to-ticket conversion, and a documented API for third-party integrations.
Use cases
- run a self-hosted help desk for customer support
- manage support tickets with teams, groups, and tags
- convert incoming emails into tickets via IMAP polling
- chat with customers and agents in real time
- track support workload with reports and visual graphs
- integrate ticketing with third-party apps via API
When to choose
- you need a free, self-hosted alternative to commercial help desks like Zendesk
- your stack is NodeJS/MongoDB and you want full control over deployment
- you want email-to-ticket automation and built-in chat in one tool
When to avoid
- you need a SaaS solution with zero infrastructure to manage
- you cannot run MongoDB (and optionally Elasticsearch) alongside the app
- you require enterprise features available only in the paid cloud edition
Facets
application · maturity active
http-server websocket search-engine email api-framework analytics self-hosted web-development developer-tools hr self-hosted helpdesk ticketing-system customer-support mongodb issue-tracking customer-service nodejs docker linux web-server
3 sources
- readme: https://github.com/polonel/trudesk · fetched 2026-08-28 · 46fd1342499e
- homepage: http://trudesk.io · fetched 2026-08-29 · 4b40746160f1
- site_page: https://trudesk.io/v1.2 · fetched 2026-08-29 · 653199ce10f7
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| polonel/trudesk | main | 59 |
For agents
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem