# polonel/trudesk

:coffee: :seedling: Trudesk is an open-source help desk/ticketing solution.

Repository: https://github.com/polonel/trudesk
Canonical: https://ross.abutalabs.com/products/trudesk
Homepage: http://trudesk.io
Language: JavaScript
License: NOASSERTION
License Family: other
Topics: mongodb, javascript, nodejs, trudesk, helpdesk, tickets, ticketing-system, issues, cases, support, ticket-management
Last push: 2026-05-11T03:54:22+00:00

## Health v2 (maintenance only)
Score: 59/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 81, release rhythm 8, longevity 100
- inputs: {"age_days": 4433, "days_push": 114, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: no_license
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1494, forks 490 (observed 2026-08-28T04:04:52.926851+00:00)

## What it is
Trudesk is an open-source help desk and ticketing application built with NodeJS and MongoDB. It provides real-time tickets, agent-customer chat, email-to-ticket conversion, and a documented API for third-party integrations.

## Use cases
- run a self-hosted help desk for customer support
- manage support tickets with teams, groups, and tags
- convert incoming emails into tickets via IMAP polling
- chat with customers and agents in real time
- track support workload with reports and visual graphs
- integrate ticketing with third-party apps via API

## When to choose
- you need a free, self-hosted alternative to commercial help desks like Zendesk
- your stack is NodeJS/MongoDB and you want full control over deployment
- you want email-to-ticket automation and built-in chat in one tool

## When to avoid
- you need a SaaS solution with zero infrastructure to manage
- you cannot run MongoDB (and optionally Elasticsearch) alongside the app
- you require enterprise features available only in the paid cloud edition

## Facets
- artifact type: application
- maturity: active
- function: http-server, websocket, search-engine, email, api-framework, analytics
- domain: self-hosted, web-development, developer-tools, hr
- platform: self-hosted
- tags: helpdesk, ticketing-system, customer-support, mongodb, issue-tracking, customer-service, nodejs, docker, linux, web-server

## Member repositories
- polonel/trudesk (main) score 59

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:04:52.926851+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T04:33:23.885438+00:00, confidence not recorded.
  - readme: https://github.com/polonel/trudesk (fetched 2026-08-28T04:04:52.926851+00:00, sha 46fd1342499e)
  - homepage: http://trudesk.io (fetched 2026-08-29T11:39:18.030863+00:00, sha 4b40746160f1)
  - site_page: https://trudesk.io/v1.2 (fetched 2026-08-29T11:39:18.040472+00:00, sha 653199ce10f7)
- Data as of 2026-08-30T08:39:29.467469+00:00.