Peppermint-Lab/peppermint

Health v2 · maintenance only

Flags: archived no_license

Adoption not part of the score

3160 stars · 385 forks observed · 2026-08-28

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded

Peppermint is an open-source, self-hosted issue management and help desk application for tracking internal staff and customer requests. It offers ticket creation with markdown editing and file uploads, client history, a markdown notebook, and Docker-based deployment as an alternative to Zendesk or Jira.

Use cases

• self-host a help desk for customer support tickets
• track internal staff requests without paying for Zendesk
• manage a service desk with ticket history
• run a lightweight Jira alternative on my own server
• set up a ticketing system with docker compose
• give customers a portal to submit support tickets
• keep a knowledge base and notebook alongside tickets

When to choose

• you want a self-hosted, open-source Zendesk/Jira alternative deployable via Docker
• you need simple ticket management with markdown support and file uploads
• you run a small help desk or service desk and want full data control

When to avoid

• you need enterprise-grade ITSM features like SLAs, advanced automation, or extensive integrations
• you require a non-Node.js stack or managed SaaS support
• you need a license-permissive solution, since the license is non-standard

Facets

application · maturity active

web-framework http-server file-upload documentation self-hosted web-development developer-tools self-hosted helpdesk ticketing-system issue-tracker zendesk-alternative jira-alternative knowledge-base crm nextjs prisma docker nodejs web-server linux

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markdown · JSON · MCP: product_card(name="Peppermint-Lab/peppermint")