# Peppermint-Lab/peppermint

An open source issue management & help desk solution. A zendesk & jira alternative

Repository: https://github.com/Peppermint-Lab/peppermint
Canonical: https://ross.abutalabs.com/products/peppermint
Homepage: https://peppermint.sh
Language: TypeScript
License: NOASSERTION
License Family: other
Topics: self-hosted, docker, javascript, nodejs, full-stack, ticketing-system, ticket-management, react, customer-relationship-management, crm, peppermint, knowledge-base, notebook, prisma, nextjs, helpdesk, zendesk, zoho-crm, issue-tracker, jira
Archived: true
Last push: 2025-09-21T10:59:09+00:00

## Health v2 (maintenance only)
Score: 10/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 43, release rhythm 40, longevity 100
- inputs: {"age_days": 2127, "days_push": 346, "days_rel": 657, "gap_med": 4, "n_releases_24m": 6}
- flags: archived, no_license
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 3160, forks 385 (observed 2026-08-28T04:07:46.506673+00:00)

## What it is
Peppermint is an open-source, self-hosted issue management and help desk application for tracking internal staff and customer requests. It offers ticket creation with markdown editing and file uploads, client history, a markdown notebook, and Docker-based deployment as an alternative to Zendesk or Jira.

## Use cases
- self-host a help desk for customer support tickets
- track internal staff requests without paying for Zendesk
- manage a service desk with ticket history
- run a lightweight Jira alternative on my own server
- set up a ticketing system with docker compose
- give customers a portal to submit support tickets
- keep a knowledge base and notebook alongside tickets

## When to choose
- you want a self-hosted, open-source Zendesk/Jira alternative deployable via Docker
- you need simple ticket management with markdown support and file uploads
- you run a small help desk or service desk and want full data control

## When to avoid
- you need enterprise-grade ITSM features like SLAs, advanced automation, or extensive integrations
- you require a non-Node.js stack or managed SaaS support
- you need a license-permissive solution, since the license is non-standard

## Facets
- artifact type: application
- maturity: active
- function: web-framework, http-server, file-upload, documentation
- domain: self-hosted, web-development, developer-tools
- platform: self-hosted
- tags: helpdesk, ticketing-system, issue-tracker, zendesk-alternative, jira-alternative, knowledge-base, crm, nextjs, prisma, docker, nodejs, web-server, linux

## Member repositories
- Peppermint-Lab/peppermint (main) score 10

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:07:46.506673+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T07:25:15.238626+00:00, confidence not recorded.
  - readme: https://github.com/Peppermint-Lab/peppermint (fetched 2026-08-28T04:07:46.506673+00:00, sha d2f7688425e2)
- Data as of 2026-08-30T08:39:29.467469+00:00.