abhinavxd/libredesk

Health v2 · maintenance only

Adoption not part of the score

2819 stars · 240 forks observed · 2026-08-28

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded

Libredesk is an open-source, self-hosted omnichannel customer support desk shipped as a single Go binary with a Vue frontend. It unifies live chat, email, and (soon) WhatsApp conversations in one inbox, with a knowledge base help center, AI assistant, automations, SLA tracking, and CSAT surveys.

Use cases

• self-host a customer support helpdesk
• replace Intercom or Zendesk with an open-source alternative
• add a live chat widget to my website
• run an AI chatbot grounded in my knowledge base
• manage support tickets from email and chat in one inbox
• track SLA response times and CSAT for my support team
• publish a searchable help center for my product
• auto-assign support conversations to agents

When to choose

• you want a self-hosted, single-binary support desk with minimal infrastructure (Postgres + Redis)
• you need omnichannel inboxing for email and live chat with automations and RBAC
• you want built-in knowledge base, AI assistant, and CSAT analytics without paying SaaS fees
• you prefer an AGPL open-source alternative to Intercom, Zendesk, or Chatwoot

When to avoid

• you need a managed SaaS with vendor support and no server maintenance
• you require WhatsApp or other channels that are not yet fully supported
• you need deep integrations with a large third-party app ecosystem
• AGPL licensing is incompatible with your usage or distribution model

Facets

application · maturity active

http-server chatbot rag webhook search-engine workflow-automation analytics auth api-framework self-hosted web-development apis developer-tools large-language-models self-hosted go cross-platform helpdesk customer-support ticketing-system live-chat omnichannel knowledge-base csat sla-management intercom-alternative zendesk-alternative chatwoot-alternative single-binary vue-frontend automation ai-agents docker linux web-server

Member repositories

For agents

markdown · JSON · MCP: product_card(name="abhinavxd/libredesk")