# abhinavxd/libredesk

Open-source, self-hosted customer support desk in a single binary. Email and live chat. A lightweight alternative to Intercom, Zendesk, Chatwoot.

Repository: https://github.com/abhinavxd/libredesk
Canonical: https://ross.abutalabs.com/products/libredesk
Homepage: https://libredesk.io
Language: Go
License: AGPL-3.0
License Family: copyleft
Topics: customer-support, helpdesk, ticketing-system, customer-support-automation, support, golang, vue, customer-service, customer-success, intercom, livechat, chat-widget, omnichannel, self-hosted, helpcenter, knowledge-base, zendesk, ai-agent
Last push: 2026-08-26T10:49:25+00:00

## Health v2 (maintenance only)
Score: 91/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 99, release rhythm 99, longevity 60
- inputs: {"age_days": 843, "days_push": 7, "days_rel": 11, "gap_med": 4.5, "n_releases_24m": 47}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 2819, forks 240 (observed 2026-08-28T04:07:23.624454+00:00)

## What it is
Libredesk is an open-source, self-hosted omnichannel customer support desk shipped as a single Go binary with a Vue frontend. It unifies live chat, email, and (soon) WhatsApp conversations in one inbox, with a knowledge base help center, AI assistant, automations, SLA tracking, and CSAT surveys.

## Use cases
- self-host a customer support helpdesk
- replace Intercom or Zendesk with an open-source alternative
- add a live chat widget to my website
- run an AI chatbot grounded in my knowledge base
- manage support tickets from email and chat in one inbox
- track SLA response times and CSAT for my support team
- publish a searchable help center for my product
- auto-assign support conversations to agents

## When to choose
- you want a self-hosted, single-binary support desk with minimal infrastructure (Postgres + Redis)
- you need omnichannel inboxing for email and live chat with automations and RBAC
- you want built-in knowledge base, AI assistant, and CSAT analytics without paying SaaS fees
- you prefer an AGPL open-source alternative to Intercom, Zendesk, or Chatwoot

## When to avoid
- you need a managed SaaS with vendor support and no server maintenance
- you require WhatsApp or other channels that are not yet fully supported
- you need deep integrations with a large third-party app ecosystem
- AGPL licensing is incompatible with your usage or distribution model

## Facets
- artifact type: application
- maturity: active
- function: http-server, chatbot, rag, webhook, search-engine, workflow-automation, analytics, auth, api-framework
- domain: self-hosted, web-development, apis, developer-tools, large-language-models
- platform: self-hosted, go, cross-platform
- tags: helpdesk, customer-support, ticketing-system, live-chat, omnichannel, knowledge-base, csat, sla-management, intercom-alternative, zendesk-alternative, chatwoot-alternative, single-binary, vue-frontend, automation, ai-agents, docker, linux, web-server

## Member repositories
- abhinavxd/libredesk (main) score 91

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:07:23.624454+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T07:38:33.057380+00:00, confidence not recorded.
  - readme: https://github.com/abhinavxd/libredesk (fetched 2026-08-28T04:07:23.624454+00:00, sha 231dcbb9f9c0)
  - homepage: https://libredesk.io (fetched 2026-08-29T09:53:46.311919+00:00, sha bfa6ad999874)
  - site_page: https://docs.libredesk.io/getting-started/installation (fetched 2026-08-29T09:53:46.317065+00:00, sha 7607a3fbe32a)
  - site_page: https://docs.libredesk.io (fetched 2026-08-29T09:53:46.314994+00:00, sha 6abbf5811e21)
- Data as of 2026-08-30T08:39:29.467469+00:00.