Combodo/iTop

Health v2 · maintenance only

Adoption not part of the score

1171 stars · 296 forks observed · 2026-09-03

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded

iTop (IT Operations Portal) is an open-source, web-based IT service management (ITSM) platform built in PHP, featuring a fully customizable CMDB, helpdesk/ticketing, change management, and SLA tracking. It is ITIL-compliant, extensible via add-ons and web services, and includes tools like CSV import, data synchronization, and graphical impact analysis.

Use cases

• run a self-hosted ITSM helpdesk with ticketing
• build and maintain a CMDB for IT assets and configuration items
• track incidents, user requests, and problems with SLA timers
• manage IT change management workflows
• perform graphical impact analysis of infrastructure changes
• import and synchronize asset data from external sources via CSV or federation
• manage service catalogs, contracts, and supplier agreements
• audit CMDB data quality and consistency

When to choose

• you need an ITIL-compliant, self-hosted ITSM suite with CMDB, helpdesk, and change management in one tool
• you want an open-source alternative to ServiceNow or Jira Service Management
• you need customizable SLA stopwatches, escalation workflows, and a service catalog integrated with the CMDB
• you require extensibility through add-ons, web services, and data synchronization
• you want a mature product with LTS releases and an active community

When to avoid

• you need a lightweight issue tracker rather than a full ITSM platform
• you prefer SaaS-only solutions without self-hosting overhead
• your stack is not PHP-friendly or you cannot run a LAMP-style environment
• you need modern real-time collaboration features out of the box

Facets

application · maturity stable

self-hosted web-framework workflow-automation documentation analytics email search-engine self-hosted developer-tools hr self-hosted php cross-platform itsm cmdb itil helpdesk ticketing service-management change-management sla impact-analysis it-operations automation web-server linux

Member repositories

For agents

markdown · JSON · MCP: product_card(name="Combodo/iTop")