# Combodo/iTop

A simple, web based CMDB & IT Service Management tool

Repository: https://github.com/Combodo/iTop
Canonical: https://ross.abutalabs.com/products/itop
Homepage: https://combodo.com/features/
Language: PHP
License: AGPL-3.0
License Family: copyleft
Topics: itop, itil, cmdb, helpdesk, impact-analysis, it-services, ticket, itsm, hacktoberfest
Last push: 2026-09-02T14:59:14+00:00

## Health v2 (maintenance only)
Score: 94/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 100, release rhythm 84, longevity 100
- inputs: {"age_days": 2932, "days_push": 0, "days_rel": 27, "gap_med": 58.0, "n_releases_24m": 11}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1171, forks 296 (observed 2026-09-03T02:15:05.360307+00:00)

## What it is
iTop (IT Operations Portal) is an open-source, web-based IT service management (ITSM) platform built in PHP, featuring a fully customizable CMDB, helpdesk/ticketing, change management, and SLA tracking. It is ITIL-compliant, extensible via add-ons and web services, and includes tools like CSV import, data synchronization, and graphical impact analysis.

## Use cases
- run a self-hosted ITSM helpdesk with ticketing
- build and maintain a CMDB for IT assets and configuration items
- track incidents, user requests, and problems with SLA timers
- manage IT change management workflows
- perform graphical impact analysis of infrastructure changes
- import and synchronize asset data from external sources via CSV or federation
- manage service catalogs, contracts, and supplier agreements
- audit CMDB data quality and consistency

## When to choose
- you need an ITIL-compliant, self-hosted ITSM suite with CMDB, helpdesk, and change management in one tool
- you want an open-source alternative to ServiceNow or Jira Service Management
- you need customizable SLA stopwatches, escalation workflows, and a service catalog integrated with the CMDB
- you require extensibility through add-ons, web services, and data synchronization
- you want a mature product with LTS releases and an active community

## When to avoid
- you need a lightweight issue tracker rather than a full ITSM platform
- you prefer SaaS-only solutions without self-hosting overhead
- your stack is not PHP-friendly or you cannot run a LAMP-style environment
- you need modern real-time collaboration features out of the box

## Facets
- artifact type: application
- maturity: stable
- function: self-hosted, web-framework, workflow-automation, documentation, analytics, email, search-engine
- domain: self-hosted, developer-tools, hr
- platform: self-hosted, php, cross-platform
- tags: itsm, cmdb, itil, helpdesk, ticketing, service-management, change-management, sla, impact-analysis, it-operations, automation, web-server, linux

## Member repositories
- Combodo/iTop (main) score 94

## Provenance
- Observed fields: from GitHub, fetched 2026-09-03T02:15:05.360307+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T06:28:34.840785+00:00, confidence not recorded.
  - readme: https://github.com/Combodo/iTop (fetched 2026-09-03T02:15:05.360307+00:00, sha 0a3dddcac78d)
  - homepage: https://combodo.com/features/ (fetched 2026-08-29T12:34:13.735610+00:00, sha be6d45032e23)
  - site_page: https://combodo.com/about-us (fetched 2026-08-29T12:34:13.745333+00:00, sha 761d7591d93d)
  - site_page: https://combodo.com/security (fetched 2026-08-29T12:34:13.747405+00:00, sha 380a7af3423b)
- Data as of 2026-08-30T08:39:29.467469+00:00.