helpyio/helpy
Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email. observed · 2026-08-28
Health v2 · maintenance only
23/100
- Activity 0
- Release rhythm 8
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: n/a
- age_days: 4172
- days_rel: n/a
- days_push: 1274
- n_releases_24m: 0
Adoption not part of the score
2472 stars · 491 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
Helpy is an open source, self-hosted helpdesk and customer support platform built with Ruby on Rails. It combines support ticketing integrated with inbound email, a searchable knowledgebase, and public community discussion forums in one application.
Use cases
- run a self-hosted customer support helpdesk
- manage support tickets from inbound email
- build a searchable customer helpcenter knowledgebase
- host a public community support forum
- embed a contact/support widget on a website
- provide multilingual customer support
When to choose
- you want a self-hosted, MIT-licensed alternative to commercial helpdesks like Zendesk or Intercom
- you need ticketing, knowledgebase, and community forums integrated in one tool
- you need multilingual support out of the box
- you want a customizable, themeable helpcenter with an embeddable widget
When to avoid
- you need a SaaS solution with no server maintenance
- you require very recent features or active development, as the project's latest release is from 2023
- you need a lightweight ticketing-only tool without a knowledgebase or forum
- your stack is not Ruby/Rails-friendly
Facets
application · maturity maintenance
self-hosted email search-engine internationalization web-framework self-hosted developer-tools web-development e-commerce self-hosted helpdesk ticketing knowledge-base customer-support support-forum ruby-on-rails open-core web-server docker linux
1 source
- readme: https://github.com/helpyio/helpy · fetched 2026-08-28 · c55eb6271a9a
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| helpyio/helpy | main | 23 |
For agents
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem