# helpyio/helpy

Helpy is a modern, open source helpdesk customer support application. Features include knowledgebase, community discussions and support tickets integrated with email.

Repository: https://github.com/helpyio/helpy
Canonical: https://ross.abutalabs.com/products/helpy
Homepage: http://helpy.io/?source=ghh
Language: Ruby
License: MIT
License Family: permissive
Topics: helpdesk, knowledge-base, forum, support, ticketing, hacktoberfest
Last push: 2023-03-08T21:42:10+00:00

## Health v2 (maintenance only)
Score: 23/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 0, release rhythm 8, longevity 100
- inputs: {"age_days": 4172, "days_push": 1274, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 2472, forks 491 (observed 2026-08-28T04:06:54.785741+00:00)

## What it is
Helpy is an open source, self-hosted helpdesk and customer support platform built with Ruby on Rails. It combines support ticketing integrated with inbound email, a searchable knowledgebase, and public community discussion forums in one application.

## Use cases
- run a self-hosted customer support helpdesk
- manage support tickets from inbound email
- build a searchable customer helpcenter knowledgebase
- host a public community support forum
- embed a contact/support widget on a website
- provide multilingual customer support

## When to choose
- you want a self-hosted, MIT-licensed alternative to commercial helpdesks like Zendesk or Intercom
- you need ticketing, knowledgebase, and community forums integrated in one tool
- you need multilingual support out of the box
- you want a customizable, themeable helpcenter with an embeddable widget

## When to avoid
- you need a SaaS solution with no server maintenance
- you require very recent features or active development, as the project's latest release is from 2023
- you need a lightweight ticketing-only tool without a knowledgebase or forum
- your stack is not Ruby/Rails-friendly

## Facets
- artifact type: application
- maturity: maintenance
- function: self-hosted, email, search-engine, internationalization, web-framework
- domain: self-hosted, developer-tools, web-development, e-commerce
- platform: self-hosted
- tags: helpdesk, ticketing, knowledge-base, customer-support, support-forum, ruby-on-rails, open-core, web-server, docker, linux

## Member repositories
- helpyio/helpy (main) score 23

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:06:54.785741+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T02:28:32.692073+00:00, confidence not recorded.
  - readme: https://github.com/helpyio/helpy (fetched 2026-08-28T04:06:54.785741+00:00, sha c55eb6271a9a)
- Data as of 2026-08-30T08:39:29.467469+00:00.