frappe/helpdesk
Modern, Streamlined, Free and Open Source Customer Service Software observed · 2026-08-28
Health v2 · maintenance only
98/100
- Activity 98
- Release rhythm 96
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-02. Adoption (stars, forks) is never an input.
- gap_med: 9
- age_days: 1777
- days_rel: 28
- days_push: 13
- n_releases_24m: 58
Adoption not part of the score
3340 stars · 917 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded
Frappe Helpdesk is a free, open-source customer support and ticket management application built on the Frappe Framework with a Vue 3 frontend. It provides agent and customer portals, SLA tracking, automated ticket assignment, a knowledge base, and reporting dashboards, deployable via Frappe Cloud or self-hosting.
Use cases
- manage customer support tickets in one place
- self-host an open-source Zendesk alternative
- set SLA rules and escalations for support responses
- build a customer self-service knowledge base
- auto-assign support tickets to agents by priority or workload
- track support team performance with dashboards and reports
- give customers a portal to submit and track their issues
When to choose
- you want a free, self-hosted helpdesk with no per-agent pricing
- your team already uses Frappe/ERPNext and wants tight integration
- you need customizable workflows, SLAs, and automation via the Frappe Framework
- you want both an agent view and a customer self-service portal with a knowledge base
When to avoid
- you need a turnkey SaaS with zero infrastructure management and no self-hosting
- you require deep integrations with non-Frappe ecosystems out of the box
- you need omnichannel support beyond email, forms, and portal (e.g., native social media channels)
- your team lacks the technical capacity to run a Python/Docker-based server
Facets
application · maturity active
web-framework search-engine workflow-automation analytics email self-hosted web-development developer-tools python self-hosted cross-platform helpdesk ticketing-system customer-support sla-management knowledge-base frappe-framework vue3 customer-portal open-source-alternative zendesk-alternative automation javascript web-server docker
4 sources
- readme: https://github.com/frappe/helpdesk · fetched 2026-08-28 · a20d1bff2013
- homepage: https://frappe.io/helpdesk · fetched 2026-08-29 · a1b8deb751aa
- site_page: https://docs.frappe.io/helpdesk · fetched 2026-08-29 · efa2c4057fb2
- site_page: https://frappe.io/helpdesk/pricing · fetched 2026-08-29 · 279a98379203
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| frappe/helpdesk | main | 98 |
For agents
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem