# frappe/helpdesk

Modern, Streamlined, Free and Open Source Customer Service Software

Repository: https://github.com/frappe/helpdesk
Canonical: https://ross.abutalabs.com/products/helpdesk
Homepage: https://frappe.io/helpdesk
Language: Vue
License: AGPL-3.0
License Family: copyleft
Topics: frappe, helpdesk, ticketing, python, javascript, typescript, vue3, foss, issue-tracker, customer-support, helpscout, zendesk, ticketing-system
Last push: 2026-08-20T11:17:30+00:00

## Health v2 (maintenance only)
Score: 98/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 98, release rhythm 96, longevity 100
- inputs: {"age_days": 1777, "days_push": 13, "days_rel": 28, "gap_med": 9, "n_releases_24m": 58}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 3340, forks 917 (observed 2026-08-28T04:07:56.919674+00:00)

## What it is
Frappe Helpdesk is a free, open-source customer support and ticket management application built on the Frappe Framework with a Vue 3 frontend. It provides agent and customer portals, SLA tracking, automated ticket assignment, a knowledge base, and reporting dashboards, deployable via Frappe Cloud or self-hosting.

## Use cases
- manage customer support tickets in one place
- self-host an open-source Zendesk alternative
- set SLA rules and escalations for support responses
- build a customer self-service knowledge base
- auto-assign support tickets to agents by priority or workload
- track support team performance with dashboards and reports
- give customers a portal to submit and track their issues

## When to choose
- you want a free, self-hosted helpdesk with no per-agent pricing
- your team already uses Frappe/ERPNext and wants tight integration
- you need customizable workflows, SLAs, and automation via the Frappe Framework
- you want both an agent view and a customer self-service portal with a knowledge base

## When to avoid
- you need a turnkey SaaS with zero infrastructure management and no self-hosting
- you require deep integrations with non-Frappe ecosystems out of the box
- you need omnichannel support beyond email, forms, and portal (e.g., native social media channels)
- your team lacks the technical capacity to run a Python/Docker-based server

## Facets
- artifact type: application
- maturity: active
- function: web-framework, search-engine, workflow-automation, analytics, email
- domain: self-hosted, web-development, developer-tools
- platform: python, self-hosted, cross-platform
- tags: helpdesk, ticketing-system, customer-support, sla-management, knowledge-base, frappe-framework, vue3, customer-portal, open-source-alternative, zendesk-alternative, automation, javascript, web-server, docker

## Member repositories
- frappe/helpdesk (main) score 98

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:07:56.919674+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T18:41:04.949873+00:00, confidence not recorded.
  - readme: https://github.com/frappe/helpdesk (fetched 2026-08-28T04:07:56.919674+00:00, sha a20d1bff2013)
  - homepage: https://frappe.io/helpdesk (fetched 2026-08-29T09:34:34.408366+00:00, sha a1b8deb751aa)
  - site_page: https://docs.frappe.io/helpdesk (fetched 2026-08-29T09:34:34.420371+00:00, sha efa2c4057fb2)
  - site_page: https://frappe.io/helpdesk/pricing (fetched 2026-08-29T09:34:34.418284+00:00, sha 279a98379203)
- Data as of 2026-08-30T08:39:29.467469+00:00.