django-helpdesk/django-helpdesk
A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk. observed · 2026-08-28
Health v2 · maintenance only
98/100
- Activity 99
- Release rhythm 95
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: 25.0
- age_days: 5803
- days_rel: 34
- days_push: 7
- n_releases_24m: 17
Adoption not part of the score
1687 stars · 689 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
django-helpdesk is a Django-powered ticket tracking application for running an internal or small-business helpdesk. It can be integrated into an existing Django project or run standalone via Docker, with support for tickets, queues, email intake, and search.
Use cases
- run an internal IT helpdesk with ticket tracking
- manage customer support requests via email and web forms
- track bugs, incidents, and cases for a small business
- self-host a service desk on Django
- organize support tickets into queues with staff assignment
- replace a commercial helpdesk with an open-source ticket system
When to choose
- you already use Django and want a pluggable ticket tracker
- you need a self-hosted, BSD-licensed helpdesk with no per-agent fees
- you want email-to-ticket intake and multi-queue support out of the box
When to avoid
- you need a full modern ITSM suite with SLAs, CMDB, and change management
- you are not using Python/Django and want a language-agnostic standalone product
- you need heavy customization beyond what the app's extension points allow
Facets
application · maturity active
web-framework search-engine email workflow-automation web-development developer-tools hr python self-hosted django-app ticket-tracker helpdesk issue-tracking customer-support kanban service-desk web-server docker
2 sources
- readme: https://github.com/django-helpdesk/django-helpdesk · fetched 2026-08-28 · bd71bcb36e8c
- registry_pypi: https://pypi.org/pypi/django-helpdesk/json · fetched 2026-08-29 · 2ae4f586fe7c
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| django-helpdesk/django-helpdesk | main | 98 |
For agents
markdown · JSON · MCP: product_card(name="django-helpdesk/django-helpdesk")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem