# django-helpdesk/django-helpdesk

A Django application to manage tickets for an internal helpdesk. Formerly known as Jutda Helpdesk.

Repository: https://github.com/django-helpdesk/django-helpdesk
Canonical: https://ross.abutalabs.com/products/django-helpdesk
Language: Python
License: BSD-3-Clause
License Family: permissive
Topics: django, helpdesk, tickets, servicedesk, tracker, bugs, support, incidents, cases, issues, python, hacktoberfest, hacktoberfest2020, agile, kanban, scrum
Last push: 2026-08-26T16:04:00+00:00

## Health v2 (maintenance only)
Score: 98/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 99, release rhythm 95, longevity 100
- inputs: {"age_days": 5803, "days_push": 7, "days_rel": 34, "gap_med": 25.0, "n_releases_24m": 17}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1687, forks 689 (observed 2026-08-28T04:05:22.191507+00:00)

## What it is
django-helpdesk is a Django-powered ticket tracking application for running an internal or small-business helpdesk. It can be integrated into an existing Django project or run standalone via Docker, with support for tickets, queues, email intake, and search.

## Use cases
- run an internal IT helpdesk with ticket tracking
- manage customer support requests via email and web forms
- track bugs, incidents, and cases for a small business
- self-host a service desk on Django
- organize support tickets into queues with staff assignment
- replace a commercial helpdesk with an open-source ticket system

## When to choose
- you already use Django and want a pluggable ticket tracker
- you need a self-hosted, BSD-licensed helpdesk with no per-agent fees
- you want email-to-ticket intake and multi-queue support out of the box

## When to avoid
- you need a full modern ITSM suite with SLAs, CMDB, and change management
- you are not using Python/Django and want a language-agnostic standalone product
- you need heavy customization beyond what the app's extension points allow

## Facets
- artifact type: application
- maturity: active
- function: web-framework, search-engine, email, workflow-automation
- domain: web-development, developer-tools, hr
- platform: python, self-hosted
- tags: django-app, ticket-tracker, helpdesk, issue-tracking, customer-support, kanban, service-desk, web-server, docker

## Member repositories
- django-helpdesk/django-helpdesk (main) score 98

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:05:22.191507+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T03:38:50.934213+00:00, confidence not recorded.
  - readme: https://github.com/django-helpdesk/django-helpdesk (fetched 2026-08-28T04:05:22.191507+00:00, sha bd71bcb36e8c)
  - registry_pypi: https://pypi.org/pypi/django-helpdesk/json (fetched 2026-08-29T11:13:41.623065+00:00, sha 2ae4f586fe7c)
- Data as of 2026-08-30T08:39:29.467469+00:00.