cskefu/cskefu
🌲 春松客服，开源客服系统 observed · 2026-08-28
Health v2 · maintenance only
59/100
- Activity 81
- Release rhythm 8
- Longevity 100
Flags: no_license
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-02. Adoption (stars, forks) is never an input.
- gap_med: n/a
- age_days: 2924
- days_rel: n/a
- days_push: 114
- n_releases_24m: 0
Adoption not part of the score
2894 stars · 921 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
CSKeFu (Chunsong Customer Service) is an open-source enterprise customer service / contact center platform providing agent workbenches, contact management, multi-channel visitor inboxes, and session management. It supports chatbot integration with LLMs and RAG, and is offered in both open-source (v8) and commercial enterprise (v9/v10) editions.
Use cases
- self-host a customer support live chat system
- manage customer service agents and route visitor conversations
- add a chat widget to a website for visitor inquiries
- deploy an AI chatbot to answer common customer questions
- track customer service metrics like response time and CSAT
- unify messages from multiple channels into one inbox
- build a contact center with agent teams and permissions
When to choose
- you need a self-hosted, multi-channel customer service platform with agent workspaces
- you want to combine human agents with AI chatbot assistance (LLM/RAG)
- you need contact center features like canned responses, teams, and reporting
- you prefer a Java/Spring Boot stack you can extend or integrate
When to avoid
- you need a fully permissively-licensed product - the OSS edition uses a custom license and the latest versions are commercial/closed-source
- you want a lightweight helpdesk without running Java/Spring Boot infrastructure
- you need guaranteed long-term open-source maintenance - the OSS v8 line is sunset and community-maintained only
Facets
application · maturity maintenance
chatbot chat-interface webhook analytics nlp rag self-hosted gui chatbots self-hosted web-development self-hosted jvm cross-platform contact-center customer-support omnichannel live-chat helpdesk agent-workspace spring-boot chatbot multi-channel call-center natural-language-processing automation web-server docker
5 sources
- readme: https://github.com/cskefu/cskefu · fetched 2026-08-28 · 4893e8795f02
- homepage: https://www.cskefu.com · fetched 2026-08-29 · 370de2c29ef8
- site_page: https://docs.cskefu.com/docs/quickstart/getstart · fetched 2026-08-29 · 2d15a86c1016
- site_page: https://docs.cskefu.com/docs/accounts · fetched 2026-08-29 · ddf6da2080aa
- site_page: https://docs.cskefu.com/docs/productivity · fetched 2026-08-29 · 7adae3c2bc04
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| cskefu/cskefu | main | 59 |
For agents
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem