{"adoption": {"forks": 921, "observed_at": "2026-08-28T04:07:28.588392+00:00", "stars": 2894}, "canonical_url": "https://ross.abutalabs.com/products/cskefu", "card": {"archived": false, "artifact_type": "application", "description": "🌲 春松客服，开源客服系统", "domain": ["chatbots", "self-hosted", "web-development"], "enriched": true, "function": ["chatbot", "chat-interface", "webhook", "analytics", "nlp", "rag", "self-hosted", "gui"], "health_score": 71, "homepage": "https://www.cskefu.com", "language": "JavaScript", "license": "NOASSERTION", "license_family": "other", "maturity": "maintenance", "member_repos": ["cskefu/cskefu"], "name": "cskefu/cskefu", "platform": ["self-hosted", "jvm", "cross-platform"], "pushed_at": "2026-05-11T07:46:42+00:00", "repo": "cskefu/cskefu", "stars": 2894, "tags": ["contact-center", "customer-support", "omnichannel", "live-chat", "helpdesk", "agent-workspace", "spring-boot", "chatbot", "multi-channel", "call-center", "natural-language-processing", "automation", "web-server", "docker"], "topics": ["contact-center", "java", "customer-support", "chatbot", "omni-channel", "multi-channel", "osgi", "springboot"], "urls": [], "use_cases": ["self-host a customer support live chat system", "manage customer service agents and route visitor conversations", "add a chat widget to a website for visitor inquiries", "deploy an AI chatbot to answer common customer questions", "track customer service metrics like response time and CSAT", "unify messages from multiple channels into one inbox", "build a contact center with agent teams and permissions"], "what_it_is": "CSKeFu (Chunsong Customer Service) is an open-source enterprise customer service / contact center platform providing agent workbenches, contact management, multi-channel visitor inboxes, and session management. It supports chatbot integration with LLMs and RAG, and is offered in both open-source (v8) and commercial enterprise (v9/v10) editions.", "when_to_avoid": ["you need a fully permissively-licensed product - the OSS edition uses a custom license and the latest versions are commercial/closed-source", "you want a lightweight helpdesk without running Java/Spring Boot infrastructure", "you need guaranteed long-term open-source maintenance - the OSS v8 line is sunset and community-maintained only"], "when_to_choose": ["you need a self-hosted, multi-channel customer service platform with agent workspaces", "you want to combine human agents with AI chatbot assistance (LLM/RAG)", "you need contact center features like canned responses, teams, and reporting", "you prefer a Java/Spring Boot stack you can extend or integrate"]}, "data_as_of": "2026-08-30T08:39:29.467469+00:00", "members": [{"path": "/products/cskefu", "repo": "cskefu/cskefu", "role": "main", "score": 59}], "provenance": {"archived": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "artifact_type": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "description": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "domain": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "enriched": {"inputs": [], "kind": "computed", "method": "enrichment_status"}, "function": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "health_score": {"inputs": ["days_since_push", "days_since_release", "archived"], "kind": "computed", "method": "health_v1"}, "homepage": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "language": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "license": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "license_family": {"inputs": ["license"], "kind": "computed", "method": "license_family"}, "maturity": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "member_repos": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "name": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "platform": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "pushed_at": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "repo": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "stars": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "tags": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "topics": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "urls": {"kind": "observed", "observed_at": "2026-08-28T04:07:28.588392+00:00", "source": "github"}, "use_cases": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "what_it_is": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "when_to_avoid": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}, "when_to_choose": {"confidence": null, "enriched_at": "2026-08-30T07:35:17.343409+00:00", "kind": "inferred", "prompt_version": 1, "sources": [{"content_hash": "4893e8795f02f09d0525b2890016ef0acd8659c5a208e96b2bdd2dfb1d1c34fe", "fetched_at": "2026-08-28T04:07:28.588392+00:00", "kind": "readme", "missing": false, "url": "https://github.com/cskefu/cskefu"}, {"content_hash": "370de2c29ef87840b40f29030dcf976be1327a70b0393b37ea7b48ce794c72e2", "fetched_at": "2026-08-29T09:50:54.422702+00:00", "kind": "homepage", "missing": false, "url": "https://www.cskefu.com"}, {"content_hash": "2d15a86c1016564a3d0ce347c93a5ec1fea18f0d6042614e92d613bf1b67b381", "fetched_at": "2026-08-29T09:50:54.432704+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/quickstart/getstart"}, {"content_hash": "ddf6da2080aaeac4e57d20911a9ce3657d7e50cd3272e9cca5cb4bf7487209b3", "fetched_at": "2026-08-29T09:50:54.434789+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/accounts"}, {"content_hash": "7adae3c2bc0462da26785385baddb853a0be1cca6ec11022460cd903be462297", "fetched_at": "2026-08-29T09:50:54.436468+00:00", "kind": "site_page", "missing": false, "url": "https://docs.cskefu.com/docs/productivity"}], "taxonomy_version": 1}}, "score": {"components": {"activity": 81, "longevity": 100, "rhythm": 8}, "computed_at": "2026-09-02T17:46:02.011165+00:00", "flags": ["no_license"], "formula": "round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)", "inputs": {"age_days": 2924, "days_push": 114, "days_rel": null, "gap_med": null, "n_releases_24m": 0}, "score": 59, "version": 2}, "staleness": {"enrichment_outdated": false, "low_confidence": false, "scrape_days": 9, "stale_scrape": false}}