# cskefu/cskefu

🌲 春松客服，开源客服系统

Repository: https://github.com/cskefu/cskefu
Canonical: https://ross.abutalabs.com/products/cskefu
Homepage: https://www.cskefu.com
Language: JavaScript
License: NOASSERTION
License Family: other
Topics: contact-center, java, customer-support, chatbot, omni-channel, multi-channel, osgi, springboot
Last push: 2026-05-11T07:46:42+00:00

## Health v2 (maintenance only)
Score: 59/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 81, release rhythm 8, longevity 100
- inputs: {"age_days": 2924, "days_push": 114, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: no_license
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 2894, forks 921 (observed 2026-08-28T04:07:28.588392+00:00)

## What it is
CSKeFu (Chunsong Customer Service) is an open-source enterprise customer service / contact center platform providing agent workbenches, contact management, multi-channel visitor inboxes, and session management. It supports chatbot integration with LLMs and RAG, and is offered in both open-source (v8) and commercial enterprise (v9/v10) editions.

## Use cases
- self-host a customer support live chat system
- manage customer service agents and route visitor conversations
- add a chat widget to a website for visitor inquiries
- deploy an AI chatbot to answer common customer questions
- track customer service metrics like response time and CSAT
- unify messages from multiple channels into one inbox
- build a contact center with agent teams and permissions

## When to choose
- you need a self-hosted, multi-channel customer service platform with agent workspaces
- you want to combine human agents with AI chatbot assistance (LLM/RAG)
- you need contact center features like canned responses, teams, and reporting
- you prefer a Java/Spring Boot stack you can extend or integrate

## When to avoid
- you need a fully permissively-licensed product - the OSS edition uses a custom license and the latest versions are commercial/closed-source
- you want a lightweight helpdesk without running Java/Spring Boot infrastructure
- you need guaranteed long-term open-source maintenance - the OSS v8 line is sunset and community-maintained only

## Facets
- artifact type: application
- maturity: maintenance
- function: chatbot, chat-interface, webhook, analytics, nlp, rag, self-hosted, gui
- domain: chatbots, self-hosted, web-development
- platform: self-hosted, jvm, cross-platform
- tags: contact-center, customer-support, omnichannel, live-chat, helpdesk, agent-workspace, spring-boot, chatbot, multi-channel, call-center, natural-language-processing, automation, web-server, docker

## Member repositories
- cskefu/cskefu (main) score 59

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:07:28.588392+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T07:35:17.343409+00:00, confidence not recorded.
  - readme: https://github.com/cskefu/cskefu (fetched 2026-08-28T04:07:28.588392+00:00, sha 4893e8795f02)
  - homepage: https://www.cskefu.com (fetched 2026-08-29T09:50:54.422702+00:00, sha 370de2c29ef8)
  - site_page: https://docs.cskefu.com/docs/quickstart/getstart (fetched 2026-08-29T09:50:54.432704+00:00, sha 2d15a86c1016)
  - site_page: https://docs.cskefu.com/docs/accounts (fetched 2026-08-29T09:50:54.434789+00:00, sha ddf6da2080aa)
  - site_page: https://docs.cskefu.com/docs/productivity (fetched 2026-08-29T09:50:54.436468+00:00, sha 7adae3c2bc04)
- Data as of 2026-08-30T08:39:29.467469+00:00.