ivaldi/brimir
Email helpdesk built using Ruby on Rails and Zurb Foundation observed · 2026-08-28
Health v2 · maintenance only
10/100
- Activity 0
- Release rhythm 8
- Longevity 100
Flags: archived
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-02. Adoption (stars, forks) is never an input.
- gap_med: n/a
- age_days: 5031
- days_rel: n/a
- days_push: 2811
- n_releases_24m: 0
Adoption not part of the score
1367 stars · 290 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
Brimir is an open-source email helpdesk/ticketing system built with Ruby on Rails and Zurb Foundation that converts incoming support emails into assignable tickets. It supports agent assignment, labels, automation rules, and multilingual interfaces, and is self-hosted.
Use cases
- convert incoming support emails into tickets
- self-host an open-source helpdesk
- assign support tickets to team members
- automate ticket routing with rules
- manage a shared support inbox with a team
When to choose
- you need a simple, self-hosted email-to-ticket helpdesk you can customize in Rails
- you want an AGPL open-source alternative to SaaS helpdesks
- your team handles support primarily over email
When to avoid
- you need actively maintained software with recent security updates (archived since 2018)
- you want a modern stack or SaaS-style hosted solution
- you need advanced features like live chat, SLAs, or knowledge bases
Facets
application · maturity abandoned
email web-framework workflow-automation self-hosted developer-tools web-development email self-hosted ruby helpdesk ticketing customer-support email-to-ticket ruby-on-rails archived web-server linux
2 sources
- readme: https://github.com/ivaldi/brimir · fetched 2026-08-28 · 0c4c64f23cc5
- homepage: http://getbrimir.com · fetched 2026-08-29 · f37339d434bb
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| ivaldi/brimir | main | 10 |
For agents
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem