# ivaldi/brimir

Email helpdesk built using Ruby on Rails and Zurb Foundation

Repository: https://github.com/ivaldi/brimir
Canonical: https://ross.abutalabs.com/products/brimir
Homepage: http://getbrimir.com
Language: Ruby
License: AGPL-3.0
License Family: copyleft
Topics: helpdesk, ticket, e-mail, ruby, rails
Archived: true
Last push: 2018-12-22T15:01:41+00:00

## Health v2 (maintenance only)
Score: 10/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 0, release rhythm 8, longevity 100
- inputs: {"age_days": 5031, "days_push": 2811, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: archived
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1367, forks 290 (observed 2026-08-28T04:04:31.389767+00:00)

## What it is
Brimir is an open-source email helpdesk/ticketing system built with Ruby on Rails and Zurb Foundation that converts incoming support emails into assignable tickets. It supports agent assignment, labels, automation rules, and multilingual interfaces, and is self-hosted.

## Use cases
- convert incoming support emails into tickets
- self-host an open-source helpdesk
- assign support tickets to team members
- automate ticket routing with rules
- manage a shared support inbox with a team

## When to choose
- you need a simple, self-hosted email-to-ticket helpdesk you can customize in Rails
- you want an AGPL open-source alternative to SaaS helpdesks
- your team handles support primarily over email

## When to avoid
- you need actively maintained software with recent security updates (archived since 2018)
- you want a modern stack or SaaS-style hosted solution
- you need advanced features like live chat, SLAs, or knowledge bases

## Facets
- artifact type: application
- maturity: abandoned
- function: email, web-framework, workflow-automation
- domain: self-hosted, developer-tools, web-development, email
- platform: self-hosted, ruby
- tags: helpdesk, ticketing, customer-support, email-to-ticket, ruby-on-rails, archived, web-server, linux

## Member repositories
- ivaldi/brimir (main) score 10

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:04:31.389767+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T04:41:07.466416+00:00, confidence not recorded.
  - readme: https://github.com/ivaldi/brimir (fetched 2026-08-28T04:04:31.389767+00:00, sha 0c4c64f23cc5)
  - homepage: http://getbrimir.com (fetched 2026-08-29T11:58:09.160340+00:00, sha f37339d434bb)
- Data as of 2026-08-30T08:39:29.467469+00:00.