bestpractical/rt
Request Tracker, an enterprise-grade issue tracking system observed · 2026-08-28
Health v2 · maintenance only
94/100
- Activity 99
- Release rhythm 84
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: 14.0
- age_days: 6266
- days_rel: 105
- days_push: 8
- n_releases_24m: 9
Adoption not part of the score
1144 stars · 293 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-30, confidence not recorded
Request Tracker (RT) is an open-source, enterprise-grade issue and ticket tracking system written in Perl, used for helpdesk, customer support, and workflow management. It integrates deeply with email, offers customizable lifecycles, automation via Scrips, dashboards, and is commercially supported by Best Practical Solutions.
Use cases
- run a helpdesk for support@ and helpdesk@ email addresses
- track customer support tickets via email and web
- manage internal IT request queues
- build custom ticket workflows with automated actions
- track assets and incidents alongside tickets
- self-host an enterprise issue tracking system
When to choose
- you need a mature, battle-tested ticketing system with deep email integration
- you want full self-hosting control with a free open-source license
- your organization needs highly customizable workflows and automation
- you need enterprise features like SLAs, dashboards, and SSO with commercial support available
When to avoid
- you want a lightweight, modern issue tracker with minimal setup
- your team lacks Perl expertise for customization and maintenance
- you need a SaaS-first tool with quick onboarding and no infrastructure
- you prefer agile project management boards over ticket queues
Facets
application · maturity stable
workflow-automation email web-framework data-visualization scheduling developer-tools self-hosted hr self-hosted cross-platform ticketing helpdesk issue-tracker customer-support email-integration asset-management perl enterprise incident-response self-hosted automation linux web-server
4 sources
- readme: https://github.com/bestpractical/rt · fetched 2026-08-28 · ad6ad69ae853
- homepage: https://bestpractical.com/rt · fetched 2026-08-29 · 6549c9586fe7
- site_page: https://requesttracker.com/about · fetched 2026-08-29 · d5968d12e21d
- site_page: https://requesttracker.com/pricing · fetched 2026-08-29 · 7cdcdd7d1c04
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| bestpractical/rt | main | 94 |
For agents
markdown · JSON · MCP: product_card(name="bestpractical/rt")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem