UVdesk Community Helpdesk
Some data may be outdated — see provenance labels.
UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration. observed · 2026-10-02
Health v2 · maintenance only
67/100
- Activity 97
- Release rhythm 9
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-10-21. Adoption (stars, forks) is never an input.
- gap_med: 259
- age_days: 2909
- days_rel: 396
- days_push: 19
- n_releases_24m: 2
Adoption not part of the score
19623 stars · 564 forks observed · 2026-10-02
What it is AI-extracted, prompt v1, taxonomy v1, 2026-10-19, confidence 0.97
UVdesk is an open‑source helpdesk and ticketing system built on Symfony and PHP. It provides email‑to‑ticket conversion, custom workflows, and multi‑channel integration for e‑commerce support.
Use cases
- convert incoming support emails into tickets automatically
- create custom ticket fields and forms for customer inquiries
- set up automated workflows to assign tickets based on conditions
- integrate the helpdesk with e‑commerce platforms like Magento or Shopify
- provide a self‑service portal with SSO login for customers
- track agent performance and generate support reports
When to choose
- need a self‑hosted, PHP‑based helpdesk with deep e‑commerce integration
- require customizable workflows and email piping out of the box
- prefer an open‑source solution with a large community and active development
When to avoid
- looking for a lightweight, single‑binary deployment without PHP dependencies
- need a SaaS solution with zero maintenance overhead
Facets
application · maturity active
web-framework http-server auth e-commerce web-development php helpdesk ticketing email-piping sso multi-channel open-source email-management workflow customer-support linux docker web-server
10 sources
- readme: https://github.com/uvdesk/community-skeleton · fetched 2026-10-02 · 83e9daf6a0ab
- homepage: https://www.uvdesk.com · fetched 2026-10-05 · 3da9564eee58
- site_page: https://www.uvdesk.com/en/features/ticket-formation · fetched 2026-10-05 · 46690f387ea1
- site_page: https://www.uvdesk.com/en/features/ticket-administration · fetched 2026-10-05 · b0d50699472b
- site_page: https://www.uvdesk.com/en/features/task-management · fetched 2026-10-05 · ca9c4996b666
- site_page: https://www.uvdesk.com/en/features/security · fetched 2026-10-05 · cd927b096a64
- site_page: https://www.uvdesk.com/en/features/email-management · fetched 2026-10-05 · 35bcd3794db8
- site_page: https://www.uvdesk.com/en/features/form-builder-app · fetched 2026-10-05 · 46beda9f4d40
- site_page: https://www.uvdesk.com/en/features/workflow · fetched 2026-10-05 · d2c18994d901
- site_page: https://www.uvdesk.com/en/features/social-media-apps · fetched 2026-10-05 · adfff314041c
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| uvdesk/community-skeleton | main | 67 |
| uvdesk/core-framework | backend | 39 |
For agents
markdown · JSON · MCP: product_card(name="uvdesk/community-skeleton")
Data as of 2026-10-19T08:05:51.212177+00:00 · Report a problem