uvdesk/community-skeleton
UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration. observed · 2026-08-28
Health v2 · maintenance only
45/100
- Activity 44
- Release rhythm 16
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-02. Adoption (stars, forks) is never an input.
- gap_med: 259
- age_days: 2861
- days_rel: 348
- days_push: 336
- n_releases_24m: 2
Adoption not part of the score
19525 stars · 565 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded
UVdesk Community is an open-source, self-hosted helpdesk and ticketing system built on Symfony (PHP) with a Backbone.js frontend. It converts emails, web forms, and multichannel queries into support tickets, with workflows, agent management, a knowledgebase, and eCommerce platform integrations.
Use cases
- self-host an open-source alternative to Zendesk or Freshdesk
- convert support emails into tickets via mailbox integration
- manage customer support tickets with agent teams and workflows
- build a customer-facing support portal with a knowledgebase
- integrate helpdesk with Shopify, Magento, or WooCommerce stores
- automate ticket assignment with condition-based workflows
- migrate tickets from Zendesk, osTicket, or Help Scout
When to choose
- you need a free, self-hosted helpdesk with full data control
- your team runs PHP/Symfony and wants an extensible ticketing system
- you sell on eCommerce platforms and need order-aware support
- you want email-to-ticket piping and multichannel support in one tool
When to avoid
- you need a turnkey SaaS with zero server maintenance
- your stack is Node/Ruby/Python and you cannot host PHP
- you need heavy customization without PHP/Symfony expertise
- you require very large-scale enterprise SLAs out of the box
Facets
application · maturity active
workflow-automation email self-hosted web-framework gui e-commerce self-hosted web-development developer-tools self-hosted php helpdesk ticketing-system customer-support zendesk-alternative freshdesk-alternative osticket-alternative symfony knowledgebase mailbox-integration ecommerce-integration web-server docker linux
10 sources
- readme: https://github.com/uvdesk/community-skeleton · fetched 2026-08-28 · 83e9daf6a0ab
- homepage: https://www.uvdesk.com · fetched 2026-08-29 · 3da9564eee58
- site_page: https://www.uvdesk.com/en/features/ticket-formation · fetched 2026-08-29 · 46690f387ea1
- site_page: https://www.uvdesk.com/en/features/ticket-administration · fetched 2026-08-29 · b0d50699472b
- site_page: https://www.uvdesk.com/en/features/task-management · fetched 2026-08-29 · ca9c4996b666
- site_page: https://www.uvdesk.com/en/features/security · fetched 2026-08-29 · cd927b096a64
- site_page: https://www.uvdesk.com/en/features/email-management · fetched 2026-08-29 · 35bcd3794db8
- site_page: https://www.uvdesk.com/en/features/form-builder-app · fetched 2026-08-29 · 46beda9f4d40
- site_page: https://www.uvdesk.com/en/features/workflow · fetched 2026-08-29 · d2c18994d901
- site_page: https://www.uvdesk.com/en/features/social-media-apps · fetched 2026-08-29 · adfff314041c
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| uvdesk/community-skeleton | main | 45 |
For agents
markdown · JSON · MCP: product_card(name="uvdesk/community-skeleton")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem