# uvdesk/community-skeleton

UVdesk Open Source Community Helpdesk is a comprehensive ticketing support system designed for everyone, offering robust features to streamline customer support and collaboration.

Repository: https://github.com/uvdesk/community-skeleton
Canonical: https://ross.abutalabs.com/products/community-skeleton
Homepage: https://www.uvdesk.com
Language: CSS
License: OSL-3.0
License Family: other
Topics: ticketing-system, symfony4, backbonejs, opensource, customer-support, uvdesk, workflows, mailboxes, knowledgebase, ecommerce-apps-integration, support-tickets, agent-privilege, ecommerce-apps, zendesk-alternative, freshdesk-alternative, osticket-alternative, uvdesk-community, docker-runtime
Last push: 2025-10-01T07:16:24+00:00

## Health v2 (maintenance only)
Score: 45/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 44, release rhythm 16, longevity 100
- inputs: {"age_days": 2861, "days_push": 336, "days_rel": 348, "gap_med": 259, "n_releases_24m": 2}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 19525, forks 565 (observed 2026-08-28T04:11:28.789719+00:00)

## What it is
UVdesk Community is an open-source, self-hosted helpdesk and ticketing system built on Symfony (PHP) with a Backbone.js frontend. It converts emails, web forms, and multichannel queries into support tickets, with workflows, agent management, a knowledgebase, and eCommerce platform integrations.

## Use cases
- self-host an open-source alternative to Zendesk or Freshdesk
- convert support emails into tickets via mailbox integration
- manage customer support tickets with agent teams and workflows
- build a customer-facing support portal with a knowledgebase
- integrate helpdesk with Shopify, Magento, or WooCommerce stores
- automate ticket assignment with condition-based workflows
- migrate tickets from Zendesk, osTicket, or Help Scout

## When to choose
- you need a free, self-hosted helpdesk with full data control
- your team runs PHP/Symfony and wants an extensible ticketing system
- you sell on eCommerce platforms and need order-aware support
- you want email-to-ticket piping and multichannel support in one tool

## When to avoid
- you need a turnkey SaaS with zero server maintenance
- your stack is Node/Ruby/Python and you cannot host PHP
- you need heavy customization without PHP/Symfony expertise
- you require very large-scale enterprise SLAs out of the box

## Facets
- artifact type: application
- maturity: active
- function: workflow-automation, email, self-hosted, web-framework, gui
- domain: e-commerce, self-hosted, web-development, developer-tools
- platform: self-hosted, php
- tags: helpdesk, ticketing-system, customer-support, zendesk-alternative, freshdesk-alternative, osticket-alternative, symfony, knowledgebase, mailbox-integration, ecommerce-integration, web-server, docker, linux

## Member repositories
- uvdesk/community-skeleton (main) score 45

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:11:28.789719+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T17:00:05.448719+00:00, confidence not recorded.
  - readme: https://github.com/uvdesk/community-skeleton (fetched 2026-08-28T04:11:28.789719+00:00, sha 83e9daf6a0ab)
  - homepage: https://www.uvdesk.com (fetched 2026-08-29T07:58:47.641723+00:00, sha 3da9564eee58)
  - site_page: https://www.uvdesk.com/en/features/ticket-formation (fetched 2026-08-29T07:58:47.651204+00:00, sha 46690f387ea1)
  - site_page: https://www.uvdesk.com/en/features/ticket-administration (fetched 2026-08-29T07:58:47.653445+00:00, sha b0d50699472b)
  - site_page: https://www.uvdesk.com/en/features/task-management (fetched 2026-08-29T07:58:47.655544+00:00, sha ca9c4996b666)
  - site_page: https://www.uvdesk.com/en/features/security (fetched 2026-08-29T07:58:47.657340+00:00, sha cd927b096a64)
  - site_page: https://www.uvdesk.com/en/features/email-management (fetched 2026-08-29T07:58:47.659069+00:00, sha 35bcd3794db8)
  - site_page: https://www.uvdesk.com/en/features/form-builder-app (fetched 2026-08-29T07:58:47.660667+00:00, sha 46beda9f4d40)
  - site_page: https://www.uvdesk.com/en/features/workflow (fetched 2026-08-29T07:58:47.662195+00:00, sha d2c18994d901)
  - site_page: https://www.uvdesk.com/en/features/social-media-apps (fetched 2026-08-29T07:58:47.663920+00:00, sha adfff314041c)
- Data as of 2026-08-30T08:39:29.467469+00:00.