microsoft/call-center-ai

Health v2 · maintenance only

Adoption not part of the score

6563 stars · 779 forks observed · 2026-08-28

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded

An AI-powered call center service that lets you initiate or receive phone calls handled by an LLM-driven agent via a simple API call. Built on Azure and OpenAI GPT models, it supports inbound/outbound calls, SMS, real-time streaming, RAG over private data, and claim data collection.

Use cases

• automate customer service phone calls with an AI agent
• have an AI bot place outbound calls to customers
• build an AI phone support line for IT helpdesk
• collect structured claim information over a phone call
• handle inbound support calls 24/7 with a voice bot
• add SMS fallback to AI voice conversations

When to choose

• you need AI-driven inbound or outbound phone calls with minimal setup
• you want LLM voice agents integrated with Azure Communication Services and OpenAI
• you need claim/data collection during calls with RAG over internal documents
• you want multilingual, resumable, recorded voice conversations with human handoff

When to avoid

• you need fully self-hosted telephony without Azure dependencies
• you only need text chatbots without voice or phone integration
• you require on-premises LLM inference rather than OpenAI models
• you need a simple IVR system without conversational AI

Facets

service · maturity active

llm-inference speech-recognition tts rag api-framework chatbot webhook artificial-intelligence large-language-models python cloud self-hosted phone-calls voice-agent azure openai call-center sms telephony-api ai-agents telephony automation customer-service docker

Member repositories

For agents

markdown · JSON · MCP: product_card(name="microsoft/call-center-ai")