zammad/zammad

Health v2 · maintenance only

Flags: no_releases

Adoption not part of the score

5869 stars · 1047 forks observed · 2026-08-28

What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded

Zammad is a web-based, open-source helpdesk and customer support/ticketing platform that unifies customer communication across channels like email, chat, phone, and social media. It is built with Ruby on Rails and Vue.js, deployable via Docker, Kubernetes Helm charts, DEB/RPM packages, or source, and licensed under AGPL-3.0.

Use cases

• run a self-hosted helpdesk for customer support
• manage support tickets from email, chat, phone, and social media in one place
• replace Zendesk or Freshdesk with an open-source ticketing system
• organize customer inquiries for a support team
• set up a multichannel customer communication platform
• track and assign customer service requests with SLAs

When to choose

• you need a full-featured, self-hosted helpdesk with multichannel support
• you want an open-source (AGPL) alternative to commercial ticketing systems
• you need Docker or Kubernetes deployment options for a support platform
• your team handles high volumes of customer inquiries across many channels

When to avoid

• you only need a lightweight issue tracker rather than a customer-facing helpdesk
• you cannot comply with AGPL-3.0 licensing in your product
• you want a managed solution without any server administration (consider the vendor's cloud offering instead)
• you need native Windows/macOS desktop installs - Zammad targets Linux servers

Facets

application · maturity stable

web-framework api-framework graphql search-engine email chat-interface workflow-automation self-hosted self-hosted web-development developer-tools hr e-commerce apis self-hosted ruby helpdesk ticketing customer-support multichannel rails vuejs agpl linux docker kubernetes web-server javascript

Member repositories

For agents

markdown · JSON · MCP: product_card(name="zammad/zammad")