# zammad/zammad

Zammad is a web based open source helpdesk/customer support system.

Repository: https://github.com/zammad/zammad
Canonical: https://ross.abutalabs.com/products/zammad
Homepage: https://zammad.org
Language: Ruby
License: AGPL-3.0
License Family: copyleft
Topics: ruby, javascript, coffeescript, zammad, ticketing, helpdesk, customer-support, rails, customer-care, support, graphql, typescript, vite, vuejs
Last push: 2026-08-26T20:52:04+00:00

## Health v2 (maintenance only)
Score: 77/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 99, release rhythm 35, longevity 100
- inputs: {"age_days": 5266, "days_push": 7, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: no_releases
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 5869, forks 1047 (observed 2026-08-28T04:09:31.802340+00:00)

## What it is
Zammad is a web-based, open-source helpdesk and customer support/ticketing platform that unifies customer communication across channels like email, chat, phone, and social media. It is built with Ruby on Rails and Vue.js, deployable via Docker, Kubernetes Helm charts, DEB/RPM packages, or source, and licensed under AGPL-3.0.

## Use cases
- run a self-hosted helpdesk for customer support
- manage support tickets from email, chat, phone, and social media in one place
- replace Zendesk or Freshdesk with an open-source ticketing system
- organize customer inquiries for a support team
- set up a multichannel customer communication platform
- track and assign customer service requests with SLAs

## When to choose
- you need a full-featured, self-hosted helpdesk with multichannel support
- you want an open-source (AGPL) alternative to commercial ticketing systems
- you need Docker or Kubernetes deployment options for a support platform
- your team handles high volumes of customer inquiries across many channels

## When to avoid
- you only need a lightweight issue tracker rather than a customer-facing helpdesk
- you cannot comply with AGPL-3.0 licensing in your product
- you want a managed solution without any server administration (consider the vendor's cloud offering instead)
- you need native Windows/macOS desktop installs - Zammad targets Linux servers

## Facets
- artifact type: application
- maturity: stable
- function: web-framework, api-framework, graphql, search-engine, email, chat-interface, workflow-automation, self-hosted
- domain: self-hosted, web-development, developer-tools, hr, e-commerce, apis
- platform: self-hosted, ruby
- tags: helpdesk, ticketing, customer-support, multichannel, rails, vuejs, agpl, linux, docker, kubernetes, web-server, javascript

## Member repositories
- zammad/zammad (main) score 77

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:09:31.802340+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T17:51:36.463146+00:00, confidence not recorded.
  - readme: https://github.com/zammad/zammad (fetched 2026-08-28T04:09:31.802340+00:00, sha 418e44dcaa80)
  - homepage: https://zammad.org (fetched 2026-08-29T08:48:42.527219+00:00, sha aa8dc44a1e81)
  - site_page: https://zammad.org/about (fetched 2026-08-29T08:48:42.543169+00:00, sha 8c29b8bf4b92)
  - site_page: https://zammad.org/documentation (fetched 2026-08-29T08:48:42.536065+00:00, sha 3facc5f6dd6b)
- Data as of 2026-08-30T08:39:29.467469+00:00.