osTicket/osTicket
The osTicket open source ticketing system official project repository, for versions 1.8 and later observed · 2026-08-28
Health v2 · maintenance only
91/100
- Activity 88
- Release rhythm 89
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-03. Adoption (stars, forks) is never an input.
- gap_med: 0
- age_days: 4769
- days_rel: 77
- days_push: 77
- n_releases_24m: 6
Adoption not part of the score
3898 stars · 1836 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded
osTicket is a widely-used open source support ticket system that integrates inquiries from email, phone, and web forms into a multi-user web interface. It is a self-hosted PHP/MySQL application for managing, organizing, and archiving customer support requests.
Use cases
- run a helpdesk for customer support tickets
- manage support requests from email and web forms in one place
- self-host an open source alternative to Zendesk or Freshdesk
- assign incoming tickets to support agents
- track and archive customer issues with accountability
When to choose
- you need a free, self-hosted ticketing system
- your team handles support via email, web forms, and phone
- you want a simple, lightweight PHP/MySQL helpdesk that is easy to set up
When to avoid
- you need a fully managed SaaS helpdesk without server maintenance
- you require advanced enterprise features like omnichannel routing or AI automation
- your stack is not PHP/MySQL based
Facets
application · maturity stable
web-framework email workflow-automation self-hosted web-development developer-tools hr self-hosted windows php self-hosted helpdesk ticketing customer-support customer-service issue-tracking automation linux web-server
1 source
- readme: https://github.com/osTicket/osTicket · fetched 2026-08-28 · e72a223410f1
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| osTicket/osTicket | main | 91 |
For agents
markdown · JSON · MCP: product_card(name="osTicket/osTicket")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem