# osTicket/osTicket

The osTicket open source ticketing system official project repository, for versions 1.8 and later

Repository: https://github.com/osTicket/osTicket
Canonical: https://ross.abutalabs.com/products/osticket
Language: PHP
License: GPL-2.0
License Family: copyleft
Last push: 2026-06-17T22:06:29+00:00

## Health v2 (maintenance only)
Score: 91/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 88, release rhythm 89, longevity 100
- inputs: {"age_days": 4769, "days_push": 77, "days_rel": 77, "gap_med": 0, "n_releases_24m": 6}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 3898, forks 1836 (observed 2026-08-28T04:08:28.527088+00:00)

## What it is
osTicket is a widely-used open source support ticket system that integrates inquiries from email, phone, and web forms into a multi-user web interface. It is a self-hosted PHP/MySQL application for managing, organizing, and archiving customer support requests.

## Use cases
- run a helpdesk for customer support tickets
- manage support requests from email and web forms in one place
- self-host an open source alternative to Zendesk or Freshdesk
- assign incoming tickets to support agents
- track and archive customer issues with accountability

## When to choose
- you need a free, self-hosted ticketing system
- your team handles support via email, web forms, and phone
- you want a simple, lightweight PHP/MySQL helpdesk that is easy to set up

## When to avoid
- you need a fully managed SaaS helpdesk without server maintenance
- you require advanced enterprise features like omnichannel routing or AI automation
- your stack is not PHP/MySQL based

## Facets
- artifact type: application
- maturity: stable
- function: web-framework, email, workflow-automation, self-hosted
- domain: web-development, developer-tools, hr, self-hosted
- platform: windows, php, self-hosted
- tags: helpdesk, ticketing, customer-support, customer-service, issue-tracking, automation, linux, web-server

## Member repositories
- osTicket/osTicket (main) score 91

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:08:28.527088+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T18:25:34.160874+00:00, confidence not recorded.
  - readme: https://github.com/osTicket/osTicket (fetched 2026-08-28T04:08:28.527088+00:00, sha e72a223410f1)
- Data as of 2026-08-30T08:39:29.467469+00:00.