# GitHamza0206/simba

OpenSource Production ready Customer service with built in Evals and monitoring

Repository: https://github.com/GitHamza0206/simba
Canonical: https://ross.abutalabs.com/products/simba
Homepage: https://simba.mintlify.app
Language: TypeScript
License: Apache-2.0
License Family: permissive
Topics: knowledge-base, llm, rag, customer-service, evals
Last push: 2026-06-18T03:19:25+00:00

## Health v2 (maintenance only)
Score: 62/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 88, release rhythm 40, longevity 44
- inputs: {"age_days": 621, "days_push": 76, "days_rel": 540, "gap_med": 3, "n_releases_24m": 6}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1538, forks 114 (observed 2026-08-28T04:05:00.174879+00:00)

## What it is
Simba is an open-source, production-ready customer service assistant and knowledge management system built around a fully customizable RAG pipeline. It ships with built-in evaluation metrics, a monitoring dashboard, a Python SDK, and an npm chat widget for easy website integration.

## Use cases
- build a customer support chatbot on my own documentation
- self-host a RAG assistant with my own vector store and LLM
- evaluate retrieval and generation quality of an AI assistant
- add a support chat widget to my website via npm
- manage and chunk documents for a knowledge base
- monitor AI customer service conversations and performance
- swap embedding models and rerankers in a RAG pipeline

## When to choose
- you want full control and self-hosting over a customer service AI instead of a black-box SaaS
- you need built-in evals and monitoring for a RAG assistant
- you want a drop-in chat widget backed by your own knowledge base
- you need a modular KMS to feed context into any RAG application

## When to avoid
- you need a fully managed, zero-ops support solution
- you only need a simple FAQ bot without retrieval or evaluation
- your stack cannot run Docker or self-hosted services

## Facets
- artifact type: application
- maturity: active
- function: rag, search-engine, vector-database, chatbot, monitoring, llm-inference, nlp, sdk, web-framework
- domain: large-language-models, chatbots, artificial-intelligence, self-hosted, developer-tools
- platform: self-hosted, python, cross-platform
- tags: customer-service, knowledge-management, chat-widget, evals, document-parsing, embeddings, rerankers, dashboard, retrieval-augmented-generation, natural-language-processing, docker, web-server, nodejs

## Member repositories
- GitHamza0206/simba (main) score 62

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:05:00.174879+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T04:30:55.900226+00:00, confidence not recorded.
  - readme: https://github.com/GitHamza0206/simba (fetched 2026-08-28T04:05:00.174879+00:00, sha 660cf46d86f5)
  - homepage: https://simba.mintlify.app (fetched 2026-08-29T11:32:44.060961+00:00, sha 7be5f61b495d)
  - site_page: https://simba.mintlify.app/getting-started (fetched 2026-08-29T11:32:44.088864+00:00, sha d840fa12821a)
  - site_page: https://simba.mintlify.app/quickstart/cloud (fetched 2026-08-29T11:32:44.090860+00:00, sha 3e7d2fb66b58)
- Data as of 2026-08-30T08:39:29.467469+00:00.