papercups-io/papercups
Open-source live customer chat observed · 2026-08-28
Health v2 · maintenance only
23/100
- Activity 0
- Release rhythm 8
- Longevity 100
How is this computed?
round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10) — computed 2026-09-02. Adoption (stars, forks) is never an input.
- gap_med: n/a
- age_days: 2240
- days_rel: n/a
- days_push: 930
- n_releases_24m: 0
Adoption not part of the score
6101 stars · 576 forks observed · 2026-08-28
What it is AI-extracted, prompt v1, taxonomy v1, 2026-08-29, confidence not recorded
Papercups is an open-source, self-hosted live customer support chat application built with Elixir/Phoenix and React, offering an embeddable chat widget plus integrations with Slack, Mattermost, email, and Twilio SMS. It is positioned as a privacy-focused alternative to Intercom and Zendesk for companies that want customer conversations to stay on their own infrastructure.
Use cases
- self-hosted live chat for customer support on my website
- open-source Intercom alternative that keeps customer data in-house
- embed a customizable chat widget in a React or Flutter app
- reply to support tickets from Slack or Mattermost channels
- handle customer conversations over email and Twilio SMS from one dashboard
- GDPR-friendly customer messaging tool I can host myself
When to choose
- you need a self-hosted, privacy-conscious alternative to Intercom, Zendesk, or Drift
- your stack is Elixir/Phoenix and you want to extend or audit the support tooling
- you want to answer customer chats directly from Slack or Mattermost
- you need an embeddable widget across web, React Native, and Flutter
When to avoid
- you expect active development and major new features - the project is in maintenance mode
- you want a turnkey SaaS with a large support team behind it
- you need advanced help-desk features like ticketing workflows or deep CRM integrations
- you are not comfortable operating an Elixir/Phoenix deployment yourself
Facets
application · maturity maintenance
chat-interface web-framework websocket self-hosted chatbots web-development self-hosted privacy self-hosted elixir live-chat chat-widget intercom-alternative zendesk-alternative slack-integration mattermost-integration twilio-sms email-replies react-widget flutter-widget react-native-widget gdpr help-desk phoenix-framework heroku-deploy customer-support web-server docker javascript typescript
1 source
- readme: https://github.com/papercups-io/papercups · fetched 2026-08-28 · c6775d00339f
Member repositories
| Repository | Role | Health v2 |
|---|---|---|
| papercups-io/papercups | main | 23 |
For agents
markdown · JSON · MCP: product_card(name="papercups-io/papercups")
Data as of 2026-08-30T08:39:29.467469+00:00 · Report a problem