# openai/openai-cs-agents-demo

Demo of a customer service use case implemented with the OpenAI Agents SDK

Repository: https://github.com/openai/openai-cs-agents-demo
Canonical: https://ross.abutalabs.com/products/openai-cs-agents-demo
Language: Python
License: MIT
License Family: permissive
Last push: 2025-12-18T07:58:03+00:00

## Health v2 (maintenance only)
Score: 44/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 57, release rhythm 35, longevity 31
- inputs: {"age_days": 445, "days_push": 258, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: no_releases
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 6560, forks 1012 (observed 2026-08-28T04:09:45.203418+00:00)

## What it is
A demo application from OpenAI implementing a customer service chat experience using the OpenAI Agents SDK, with a Python backend for multi-agent orchestration and a Next.js UI built on ChatKit. It includes a triage agent routing to specialist agents for flights, bookings, and seat changes.

## Use cases
- build a customer service chatbot with multiple AI agents
- learn how to orchestrate agents with the OpenAI Agents SDK
- visualize multi-agent handoffs in a chat interface
- prototype an airline support assistant with triage and specialist agents
- customize agent prompts, guardrails, and tools for support workflows

## When to choose
- you want a reference implementation of multi-agent customer service with the OpenAI Agents SDK
- you need a working chat UI with agent orchestration visualization to extend
- you are evaluating how to structure triage and specialist agents

## When to avoid
- you need a production-ready customer service platform rather than a demo
- you don't use OpenAI models or the Agents SDK
- you want a framework or library to embed rather than a runnable example app

## Facets
- artifact type: application
- maturity: active
- function: agent-framework, chatbot, chat-interface, rag
- domain: large-language-models, chatbots, web-development
- platform: python, cross-platform
- tags: openai-agents-sdk, customer-service, nextjs, chatkit, demo, multi-agent-orchestration, ai-agents, nodejs, web-server

## Member repositories
- openai/openai-cs-agents-demo (main) score 44

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:09:45.203418+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-29T17:44:03.617669+00:00, confidence not recorded.
  - readme: https://github.com/openai/openai-cs-agents-demo (fetched 2026-08-28T04:09:45.203418+00:00, sha 64e3b0e0041f)
- Data as of 2026-08-30T08:39:29.467469+00:00.