# BadChoice/handesk

A Powerful Laravel Help Desk and Lead Management App

Repository: https://github.com/BadChoice/handesk
Canonical: https://ross.abutalabs.com/products/handesk
Homepage: https://github.com/BadChoice/handesk
Language: PHP
License: MIT
License Family: permissive
Topics: ticket, lead, php, support, ticketing
Last push: 2025-08-12T14:02:25+00:00

## Health v2 (maintenance only)
Score: 39/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 36, release rhythm 8, longevity 100
- inputs: {"age_days": 3317, "days_push": 386, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1452, forks 388 (observed 2026-08-28T04:04:46.437938+00:00)

## What it is
Handesk is a self-hosted Laravel-based help desk and lead management application. It provides multi-team ticketing with email polling, Slack/email notifications, reporting, and a REST API for tickets and leads.

## Use cases
- run a self-hosted customer support ticketing system
- manage sales leads with tasks and mailchimp subscriptions
- convert support emails into tickets automatically
- track customer ideas and roadmap items
- get slack notifications when tickets are created or updated
- report on support team performance
- create github issues directly from support tickets

## When to choose
- you want a self-hosted, unlimited-agent help desk built on Laravel
- you need combined ticketing and lead management in one app
- you want an API to integrate tickets into your main application
- you prefer email-driven support workflows with attachments

## When to avoid
- you need a SaaS solution with managed hosting
- you are not comfortable deploying and maintaining a PHP/Laravel app
- you need enterprise features like SSO or advanced SLA management
- you need a lightweight ticketing tool without lead management

## Facets
- artifact type: application
- maturity: active
- function: web-framework, email, api-framework, workflow-automation, analytics
- domain: self-hosted, web-development, developer-tools, hr
- platform: php, self-hosted
- tags: helpdesk, ticketing-system, lead-management, laravel, customer-support, crm, automation, web-server, docker, linux

## Member repositories
- BadChoice/handesk (main) score 39

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:04:46.437938+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T04:35:46.560348+00:00, confidence not recorded.
  - readme: https://github.com/BadChoice/handesk (fetched 2026-08-28T04:04:46.437938+00:00, sha b122ae81a333)
  - homepage: https://github.com/BadChoice/handesk (fetched 2026-08-29T11:45:01.251110+00:00, sha edb3a1a3e339)
- Data as of 2026-08-30T08:39:29.467469+00:00.