# faveosuite/faveo-helpdesk

Faveo Open source ticketing system build on Laravel framework

Repository: https://github.com/faveosuite/faveo-helpdesk
Canonical: https://ross.abutalabs.com/products/faveo-helpdesk
Homepage: https://www.faveohelpdesk.com/
Language: PHP
License: OSL-3.0
License Family: other
Topics: customer-support, helpdesk, helpdesk-ticketing, ticketing-system
Last push: 2026-05-28T04:24:21+00:00

## Health v2 (maintenance only)
Score: 61/100 (v2, computed 2026-09-02T17:46:02.011165+00:00)
- activity 84, release rhythm 8, longevity 100
- inputs: {"age_days": 4145, "days_push": 97, "days_rel": null, "gap_med": null, "n_releases_24m": 0}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1250, forks 593 (observed 2026-08-28T04:04:08.077157+00:00)

## What it is
Faveo Helpdesk is an open-source, self-hosted customer support and ticketing system built on the Laravel PHP framework. It helps businesses automate and manage customer queries, support tickets, and helpdesk workflows, with free community and paid enterprise editions.

## Use cases
- self-host a customer support ticketing system
- manage customer queries and support tickets for my business
- open source alternative to Zendesk or Freshdesk
- track and resolve helpdesk tickets with multiple agents
- set up an IT service desk for asset and incident management
- automate customer support email to ticket conversion

## When to choose
- you want a free, self-hosted helpdesk you fully control
- your team runs PHP/Laravel and wants an extensible ticketing platform
- you need multi-channel customer support ticket management without SaaS fees
- you want a community edition with an upgrade path to paid enterprise features

## When to avoid
- you need a fully managed SaaS solution with no server maintenance
- your stack is Node, Python, or Ruby and you prefer non-PHP tooling
- you need advanced enterprise features like IT asset management on a zero budget
- you only need a simple shared inbox rather than full ticketing workflows

## Facets
- artifact type: application
- maturity: active
- function: web-framework, api-framework, auth, workflow-automation, email
- domain: self-hosted, web-development, developer-tools, apis
- platform: php, self-hosted
- tags: helpdesk, ticketing-system, customer-support, laravel, service-desk, customer-service, automation, web-server, linux, docker

## Member repositories
- faveosuite/faveo-helpdesk (main) score 61

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:04:08.077157+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T05:07:44.527983+00:00, confidence not recorded.
  - readme: https://github.com/faveosuite/faveo-helpdesk (fetched 2026-08-28T04:04:08.077157+00:00, sha c409709957ee)
  - homepage: https://www.faveohelpdesk.com/ (fetched 2026-08-29T12:18:35.029484+00:00, sha 827d5cbf0081)
- Data as of 2026-08-30T08:39:29.467469+00:00.