# discord-tickets/bot

The most popular open-source and self-hosted ticket management bot for Discord - a free alternative to the premium and white-label plans of other popular ticketing bots.

Repository: https://github.com/discord-tickets/bot
Canonical: https://ross.abutalabs.com/products/discord-tickets-bot
Homepage: https://discordtickets.app
Language: JavaScript
License: GPL-3.0
License Family: copyleft
Topics: discord, tickets, ticket-management, bot, discord-bot, ticket-bot, discord-js, discord-ticket-bot, discord-ticket-transcripts, discord-tickets, discord-tickets-bot, ticket-bot-discord, ticket-system, ticket-tool, discord-bots, tickettool
Last push: 2026-08-24T02:03:11+00:00

## Health v2 (maintenance only)
Score: 98/100 (v2, computed 2026-09-03T02:20:16.233290+00:00)
- activity 99, release rhythm 97, longevity 100
- inputs: {"age_days": 2679, "days_push": 10, "days_rel": 20, "gap_med": 5, "n_releases_24m": 32}
- flags: none
- formula: round(0.45*activity + 0.35*rhythm + 0.20*longevity); archived -> min(score, 10)

## Adoption (not part of the score)
Stars 1471, forks 702 (observed 2026-08-28T04:04:49.217659+00:00)

## What it is
Discord Tickets is a self-hostable Discord bot for creating and managing support ticket channels, offering a free alternative to premium ticketing bots like Ticket Tool and TicketsBot. It includes a bundled web dashboard for configuration, encrypted ticket archives with a portal web app, and extensive automation and customization options.

## Use cases
- set up a support ticket system for my Discord server
- self-host a free alternative to Ticket Tool
- manage ban appeals and staff applications in Discord
- archive and search old Discord support tickets
- let members open private channels with server staff
- customize ticket bot messages, colors, and categories
- run a white-label ticket bot with my own branding

## When to choose
- you want a free, open-source ticketing bot with premium-like features
- you need self-hosting control over data retention and branding
- you want encrypted ticket archives and a web portal for reading transcripts
- your community needs multilingual, highly customizable ticket workflows

## When to avoid
- you need a zero-setup hosted solution and lack sysadmin experience
- your support workflow lives outside Discord (e.g., email or web helpdesk)
- you only need simple moderation, not ticket management

## Facets
- artifact type: application
- maturity: active
- function: chatbot, workflow-automation, self-hosted, gui
- domain: messaging-platforms, self-hosted, developer-tools
- platform: self-hosted, cross-platform
- tags: discord-bot, ticketing, support, discord-js, customer-support, ticket-transcripts, automation, nodejs, docker

## Member repositories
- discord-tickets/bot (main) score 98

## Provenance
- Observed fields: from GitHub, fetched 2026-08-28T04:04:49.217659+00:00.
- Health v2: computed from the inputs above; adoption is never an input.
- Inferred fields (summary, facets, guidance): AI-extracted, prompt v1, taxonomy v1, on 2026-08-30T04:34:45.876585+00:00, confidence not recorded.
  - readme: https://github.com/discord-tickets/bot (fetched 2026-08-28T04:04:49.217659+00:00, sha 6ccf05e82f7b)
  - homepage: https://discordtickets.app (fetched 2026-08-29T11:42:58.063312+00:00, sha 7fa67cda7f06)
  - site_page: https://discordtickets.app/getting-started (fetched 2026-08-29T11:42:58.072588+00:00, sha ab2c84fd6bca)
  - site_page: https://discordtickets.app/features (fetched 2026-08-29T11:42:58.076347+00:00, sha 389745c9aa04)
- Data as of 2026-08-30T08:39:29.467469+00:00.